Microsoft Dynamics CRM 3.0 Application exam is one the essential requirement for the following certifications;

• MCBSS: Microsoft Certified Business Management Solutions Specialist
• MCBMSP: Applications for Microsoft Dynamics CRM
• MCBMSP: Developer for Microsoft Dynamics CRM

Certification Provider: Microsoft
Exam Name: MB2-423 - CRM 3.0 Applications
Language: English

Preparation tools
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Exam Topics
The following list of exam topics will be covered in MB2-423 exam

• MS Dynamics CRM Concepts
  Knowledge about accounts, contacts and outlook clients
• Sales Management
  How sales management life cycle (SMLC) works? What is lead management, sales productivity, sales administration and how to complete the sales/
• Marketing Automation
  This exam content includes Marketing Automation Life Cycle, how to create, and plan and market campaign.
• Service Management
  What is contract management, case management; manage service queries and how to create a knowledge base?
• Service Scheduling
  What is service scheduling lifecycle, how to schedule, administer and define services